Thrive Testing Solutions, LLC

Effective Date: 7/28/26

1. Introduction

Thrive Testing Solutions, LLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal and health information you provide when using our specimen collection services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

By using our services or website, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Date of birth
  • Address
  • Email address
  • Telephone number
  • Government-issued identification (when required)
  • Emergency contact information

Health Information

  • Laboratory orders
  • Ordering healthcare provider information
  • Specimen collection records
  • Medical information necessary to complete specimen collection safely
  • Insurance information (if applicable)

Payment Information

  • Billing address
  • Payment method
  • Transaction details

Payment card information is processed through secure third-party payment processors. We do not store complete payment card numbers unless required by law.

Website Information

If you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Cookies
  • Website usage information
  • Pages visited
  • Date and time of access

3. How We Use Your Information

We use your information to:

  • Schedule appointments
  • Verify your identity
  • Perform specimen collection services
  • Coordinate with laboratories
  • Communicate regarding appointments
  • Process payments
  • Maintain required medical documentation
  • Improve customer service
  • Respond to inquiries
  • Comply with legal and regulatory obligations
  • Protect against fraud or unauthorized activity

4. Protected Health Information (PHI)

When applicable, we handle Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state laws. Your PHI is used only as permitted by law or with your authorization.

5. Information Sharing

We do not sell your personal information. We may share information only when necessary with:

  • Licensed healthcare providers
  • Authorized laboratories
  • Medical courier services
  • Payment processors
  • Insurance companies (when applicable)
  • Government agencies when required by law
  • Law enforcement when legally required
  • Service providers who assist with our operations and are required to protect your information

6. HIPAA Compliance

Where HIPAA applies, we maintain administrative, technical, and physical safeguards to protect Protected Health Information. We limit access to patient information to authorized personnel who require it to perform their job responsibilities. Employees and contractors receive training regarding confidentiality and privacy obligations.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures may include:

  • Secure electronic systems
  • Password-protected devices
  • Encryption where appropriate
  • Secure document storage
  • Employee confidentiality agreements
  • Access controls
  • Secure disposal of confidential records

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and health information only for as long as necessary to:

  • Provide services
  • Meet contractual obligations
  • Comply with legal requirements
  • Satisfy record retention requirements under applicable law

After the applicable retention period, information is securely destroyed or de-identified where appropriate.

9. Cookies and Website Analytics

If you use our website, we may use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyze website traffic
  • Improve user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request restrictions on certain uses or disclosures
  • Request confidential communications
  • Obtain copies of your information where legally required
  • File a complaint regarding our privacy practices

Requests may be subject to legal limitations and verification of your identity.

11. Children’s Privacy

Our services are not directed to children under the age of 13 without the involvement of a parent, legal guardian, or authorized healthcare provider. Information regarding minors is collected only as necessary to provide authorized healthcare-related services.

12. Third-Party Services

Our website or communications may include links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

13. Business Transfers

If our business is sold, merged, reorganized, or otherwise transferred, your information may be transferred as part of that transaction, subject to applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective upon posting the updated policy on our website or otherwise providing notice as required by law. The Effective Date at the top of this policy indicates when it was last updated.

15. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Thrive Testing Solutions, LLC

Address: PO Box 403, Norwalk, CT 06852

Phone: (203) 803-1299

Email: info@thrivetests.com

Website: www. thrivetests.com

16. Notice Regarding HIPAA

If Thrive Testing Solutions, LLC one day becomes a HIPAA-covered entity or business associate, you may receive a separate Notice of Privacy Practices, which explains in greater detail how your Protected Health Information may be used and disclosed and outlines your rights under HIPAA. In the event of any conflict between this Privacy Policy and the Notice of Privacy Practices, the Notice of Privacy Practices will control with respect to Protected Health Information.

By using our services or website, you acknowledge that you have read and understand this Privacy Policy.